Where We Work Take a fresh look at people What to make or do? Anthony D. Andre 14 Jay Elkerton 17 Daniel Rosenberg 20 Publications. Join to Connect. Based outside of San Francisco, he is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. He specialises in ethnographic research, innovation, qualitative market research, and user experience. He also wrote Doorbells, Danger, and Dead Batteries: User Research War Stories. Steve Portigal of Portigal Consulting uses the methods of synthesis and ideation to approach this crucial next step. Steve Portigal talks about how user research can, should, and does relate to design. Steve Portigal is a user research expert committed to helping clients take ownership of new insights about their customers, thereby driving changes in products, services, designs, messages and processes. Steve Portigal, the author of 'Interviewing Users' and 'User Research War Stories', has become a human confessional for user researchers and their stories about the crazy and unpredictable things they experience in the field. Download (mp3: 9.9MB, 43:01) Steve Portigal talks to Gerry Gaffney about conducting interviews for user research. (User Research Friday 2008 conference in San Francisco, CA). Steve Portigal is the founder of Portigal Consulting, a bite-sized Bay Area firm that helps clients to discover and act on new insights about themselves and their customers. Steve Portigal: User Research Friday 1. Steve Portigal is an experienced user researcher who helps companies to think and act strategically when innovating with user insights. Typical Development Lifecycle Iterate and improve What to make or do? We help companies discover and act on new insights about their customers and themselves 3. Download it once and read it on your Kindle device, PC, phones or tablets. User Research Friday November 7, 2008 Research and Design Ships In The Night? In February, consultant and author Steve Portigal left behind the California sunshine to speak at the 18F headquarters. What UX Researchers Can Learn from "Interviewing Users" by Steve Portigal (And How to Apply It to Remote Research) “Interviewing Users” has in-depth advice for in-person interviews. Steve Portigal is the founder and principal of Portigal Consulting, a boutique firm that brings together user research, design and business strategy. He is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. Steve tells us how to be more effective in the three main elements of research: planning research, conducting research, and acting on research. Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. Steve Portigal. During his virtual seminar, Steve explains that synthesis is the process of turning field data into insights and then how you move to ideation to turn insights into solutions. Search for Steve Portigal's work. Portigal Consulting. Doorbells, Danger, and Dead Batteries covers the whole range, with humor and wisdom. Over the past 15 years, he’s helped all kinds of clients discover new insights about their customers, and his work has informed the product development of music gear, wine packaging, video conferencing systems, corporate intranets, and … Steve Portigal Principal Steve Portigal is the founder and principal of Portigal Consulting, a boutique firm that brings together user research, design and business strategy. Based outside of San Francisco, he conducted research with thoracic surgeons, families eating breakfast, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. Steve Portigal. How going out to visit users, rather than just interviewing them on your premises, symbolises to them “your deliberate and passionate interest.” Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. Steve Portigal: Publications, bio, bibliography, etc. Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. Steve Portigal helps companies to think and act strategically when innovating with user insights. He is principal of Portigal Consulting and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. “We joke about all of the service experiences and interactions it … Steve Portigal is a true user research pioneer. Steve is the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. Skip slideshow. Portigal Consulting: Reading Ahead Research Findings redux 1. Learn how to translate those insights to remote interviews. His articles on culture, design, innovation and interviewing users have been published in Interactions , Core77 , Ambidextrous and Johnny Holland . His book Interviewing Users: How to Uncover Compelling Insights is one of the most clear and illuminating books available for anyone learning to truly listen to users. Refine ideas and prototype Launch 3. 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